Return Policy

You have the right to revoke this contract within fourteen days without furnishing reasons. The revocation period will be fourteen days from acceptance of the last goods by yourself or your nominated third party, the latter not being the carrier.

To exercise your right of revocation, you will be required to inform us (Ulrich Lang New York, Albertstrasse 3, 71522 Backnang, Germany, e-mail: info@ulrichlangnewyork.com) by means of a clear statement (e.g. letter by mail, fax or e-mail) about your decision to revoke this contract. You may optionally make use of the attached revocation form template. Dispatch prior to expiry of the revocation period of your notification of exercising your right of revocation will be deemed timeous.

Consequences of revocation

When you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (except additional costs due to forms of delivery you may have selected different from our standard), without delay but no later than fourteen days from receipt of notification of your revocation of the contract. Refunding will be by the same modes of payment you used for the original transaction unless we expressly agreed otherwise; no fees will be charged in connection with such refunds. We may delay reimbursement until we receive the goods back or until you provide proof that the goods have been sent back, whichever applies first. You shall be required to send back or hand over the goods to us without delay and in any event no later than fourteen days from notifying us of the revocation of this contract.

The return address is provided on the delivery note/ the return consignment shall be addressed to: 

Scholz Versand Service OHG
Raiffeisenstrasse 28-32
49124 Georgsmarienhütte
Deutschland

The deadline shall be deemed met if you dispatch the goods within the fourteen day period for return. You shall carry the direct costs of return of the goods.

You shall only be held responsible for any depreciation of the goods, should this be attributable to your unnecessary handling during inspection of the condition, properties and functionality of the goods. Unless otherwise agreed between the parties, no right of revocation shall exist for the following contracts: 
1) Contracts for the supply of sealed goods which are, for reasons of health or hygiene, not suited for return once their seal has been removed after delivery. 
2) Contracts for the supply of non-prefabricated goods specifically manufactured to satisfy individual selections or specification by the consumer or which are tailored to the consumer’s personal needs.

Revocation form template

(To revoke the contract, please fill in this form and return to us.)

Ulrich Lang New York
Albertstrasse 3
71522 Backnang
Deutschland

E-Mail: info@ulrichlangnewyork.com

I/We (*) hereby revoke the contract concluded by myself/ourselves (*) for the purchase of the following goods (*)/provisioning of the following service (*)

–    Ordered on (*)/received on (*)
–    Name of the consumer(s)
–    Address of the consumer(s)
–    Signature of the consumer(s) (only with notification on hard copy)
–    Date

(*) Delete if not applicable

End of revocation instructions

You are welcome to give us a call should you have any questions or comments. Since we are always on the lookout for satisfactory solutions we look forward to assisting you. Your rights will remain unrestricted, of course, even after picking up the phone.
Contact our Customer Service at: +49 (0)171 3410487 or by e-mail: info@ulrichlangnewyork.com